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Case Study

Feldkamp Marketing

“I was amazed how quickly they learned our business. Not only were they able to deliver everything we asked, but they provided reimagined solutions, insights that elevated our processes and reporting through a dashboard we use every day.” 

Chip, Feldkamp Marketing
Summary

Our expertise brought real-time visibility into a marketing agency’s Accounts Receivable process through data and streamlining their billing operations. Invoices are out the door faster, follow-up processes have been clearly defined, and best of all – they get paid sooner.

Client Background

With almost four decades of superior Kroger expertise, Feldkamp Marketing is an agency that empowers its clients to excel and outperform. Since its inception 36 years ago, Feldkamp has been providing top-notch knowledge to drive exponential growth for established and emerging brands alike.

Challenges they faced

Substantial growth of the agency indicated the need to scale their processes – namely Revenue Operations. Billing practices lacked efficiency and reporting was also highly manual and therefore time-consuming.

Enter N Solutions:

By investing in process optimization and a real-time dashboard offered by N Solutions, Feldkamp achieved the following results:

Reduced 15% of workload from Operations staff by: 
  • Eliminated dual entry of all payments received 
  • Improved visibility into aging Accounts Receivable enabling more consistent communication with vendors
  • Simplified month-end bank reconciliation process
  • Created streamlined, consistent, and documented processes
Delivered real-time dashboard providing:
  • Accurate and timely information made available at Feldkamp’s desired frequency
  • A user-friendly interface that makes self-servicing answers possible.  Examples include:
    • Outstanding invoice amounts
    • Performance against budget
    • Identify emerging trends
  • Reduced prep time for monthly and quarterly reporting
  • Dynamic visualizations based on user’s role and security permissions
The Difference:

Our solutions are wholly custom and fit the precise needs of each client.  We quickly learn their business and bring forth new reporting in just weeks.  Then we work with our clients to effect data-driven changes to their processes and maximize their profit margin.

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